Sales Manager
Company: Residence Inn Livonia
Location: Livonia
Posted on: March 4, 2026
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Job Description:
Compensation Type: Yearly Highgate Hotels: Highgate is a leading
real estate investment and hospitality management company with over
$15 billion of assets under management and a global portfolio of
more than 400 hotels spanning North America, Europe, the Caribbean,
and Latin America. With a 30-year track record as an innovator in
the hospitality industry, this forward-thinking company provides
expert guidance through all stages of the property cycle, from
planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts, featuring contemporary programming
and digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and
corporate offices worldwide, Highgate is a trusted partner for top
ownership groups and major hotel brands. www.highgate.com Location:
Residence Inn Livonia 17250 Fox Dr Livonia , MI 48152 Overview: The
Sales Manager is responsible for effectively soliciting and
becoming familiar with all accounts in his/her market segments.
He/she is also responsible for prospecting and closing on assigned
accounts/territory to positively impact hotel revenues.
Responsibilities: Attend daily Highgate Hotel Business Review
(HHBR) meeting. Develop a full working knowledge of the operations
of the hotel, including Food and Beverage, Guest Services and
Reservations. Develop a complete knowledge of company sales
policies and SOP’s, and ensure knowledge of and adherence to those
policies by the sales team. Meet or exceed set goals. Operate the
Sales Department within established sales expense budget.
Participate in required M.O.D. and Saturday office coverage as
scheduled. Initiate and follow up on leads. Maintain and
participate in an active sales solicitation program. Monitor
production of all top accounts and evaluate trends within your
market. Regularly contact existing accounts based on the tracing
frequencies of the Account Coverage Program. Meet or exceed sales
solicitation call goals as assigned by the Director of Sales.
Invite clients to the hotel for entertainment, lunches, tours and
site inspections. Assist in implementing special promotions
relating to direct sales segments, i.e. parties, sales blitzes,
etc. Assist in the preparation of required reports in a timely
manner. Be familiar with all Highgate Hotel sales policies and
selling techniques with an emphasis on maximizing occupancy and
Average Daily Rate (ADR). Conduct a professional, thorough site
inspection of the hotel with clients, exhibiting key features and
benefits of the property. Use your property’s computerized sales
management system to manage the hotel’s business, including (but
not limited to) generating reports, entering business, blocking
space and building accounts. Meet and greet onsite contacts. Abide
by Prime Selling Time (PST). Develop networking opportunities
through active participation in community and professional
associations, activities and events. Review meeting planner
evaluations with the Director of Sales to ensure that issues
receive follow-up. Entertain clients. Handle inquiries as part of
Inquiry Day Program. Qualifications: College course work in related
field helpful. Experience in a hotel or a related field preferred.
High School diploma or equivalent required. Must be skilled in
Windows, Company approved spreadsheets and word processing. Long
hours sometimes required. Light work - Exerting up to 20 pounds of
force occasionally, and/or up to 10 pounds of force frequently or
constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written
with all level of employees and guests in an attentive, friendly,
courteous and service oriented manner. Must be effective at
listening to, understanding, and clarifying concerns raised by
employees and guests. Must be able to multitask and prioritize
departmental functions to meet deadlines. Approach all encounters
with guests and employees in an attentive, friendly, courteous and
service-oriented manner. Attend all hotel required meetings and
trainings. Participate in M.O.D. coverage as required. Maintain
regular attendance in compliance with Highgate Hotel Standards, as
required by scheduling, which will vary according to the needs of
the hotel. Maintain high standards of personal appearance and
grooming, which include wearing nametags. Comply with Highgate
Hotel Standards and regulations to encourage safe and efficient
hotel operations. Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions. Must be
effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary. Must be able to
understand and evaluate complex information, data, etc. from
various sources to meet appropriate objectives. Must be able to
maintain confidentiality of information. Perform other duties as
requested by management.
Keywords: Residence Inn Livonia, Flint , Sales Manager, Sales , Livonia, Michigan
