Customer Service Representative - On Site, Local Candidates Only

Company: Zenith Global LLC
Location: Howell
Posted on: May 28, 2023

Job Description:

Zenith Global is seeking a Customer Service Rep to join our Team in Howell, MI. This is an ON-SITE position and seeking LOCAL candidates ONLY. BASIC FUNCTION: Responsible for customer service and sales processes for Zenith Global, LLC including customer orders, initial customer complaints, samples, expediting, assuring customer satisfaction, Management approved pricing of orders, timely shipping and continuous follow-up where necessary. Support Management's required goals in improvement of organizational capabilities; growth opportunities, and commitment to sale, resale and manufacturing activities to satisfy customers, by providing excellent customer service to current and new customer base. Improve and maintain existing Customer Relations. Support overall operations in conjunction with HACCP and business strategy. ESSENTIAL JOB FUNCTIONS: Receive and handle incoming calls, emails, and Web inquiries in timely fashion;Manage initial Customer Request upon customer inquiry; Initiate Customer RFQ for new product and new Customer; up to and including initiating requests based upon Customer's Specifications;Daily publication of Sales and Purchase Reports, and a weekly Open Order Report;Participation in 1on1 meetings as arranged by Management;Monitor order status for timely shipment; including proactively engaging customer to ensure inventory leaves Zenith facility upon requested customer date;Receive, Edit and Write Up customer sales orders; Provide Customer Reports; Assist in the resolution of Customer deductions;Process VCF resale orders; Purchase product from approved Vendor for Resale to VCF resale Customers; Create Customer Invoices;Receive and Close Purchase Orders;Complete all required documents for sales orders; up to and including, if authorized, the coordinating shipping arrangements for customer/client;Communicate any customer concerns as needed. Convey to Management any Early Warning Indicators (EWI's) regarding possible customer retention issues QUALIFICATIONS: High School Diploma from accredited school with at least 5 years experience; 4 year college degree preferred;; Excellent Customer Relationship skills; Excellent communications skills, both verbal and written; Proficient in use of MS Office, MAS200, CRM and Internet. This list of duties and responsibilities is not intended to be all inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.PDN-993757a3-ba0e-48f8-a260-ede3e009c414

Keywords: Zenith Global LLC, Flint , Customer Service Representative - On Site, Local Candidates Only, Sales , Howell, Michigan