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Customer Service Representative

Company: Anchor Danly
Location: Ithaca
Posted on: June 25, 2022

Job Description:

Looking to be part of the manufacturing resurgence in North America? At Anchor Danly we know organizational sustainability starts by offering products and services that Customers truly care about ... but we also know that the ability to sustainably execute is a reflection of an organization's Leadership, Culture and People.Headquartered in Windsor, Ontario and with manufacturing facilities in the U.S. and Canada, Anchor Danly's capabilities have allowed us to successfully partner with our Customers who in turn work with end users around the globe. Our breadth of products, superior quality, industry leading manufacturing speed and deep customer relations have all been key contributors to our success.Consequently, we are looking for a full-time Customer Service Representative who would like to join our team in Ithaca, Michigan. This position requires day shift hours. Duties and ResponsibilitiesQuoting and processing of components to customers and answering all call inquiries Preparing material takeoffs and shop process instructions on work orders using Micro Estimating and Profit KeyProcess and follow up on customer ordersHandle customer inquiries and relay concerns to the appropriate departmentCommunicate through phone, email and face to face in a professional mannerLiaising with customers, vendors, engineering, outside sales, production and quality team members to ensure customer satisfactionOther duties as assigned by Management QualificationsWorking knowledge of Microsoft Office outlook, word, excelPrevious customer service experience with conflict resolution would be considered an assetMust possess time management and strong organizational skillsKnowledge of Anchor Danly Manufacturing processes considered an assetTo apply for the opportunity to join a great company, click on the link provided or go to to review all career openings. Serious candidates must be willing to work any shift, work required overtime, undergo a background check and complete a 90 day probationary period. We appreciate your interest in our company however only those selected for interviews will be contacted.Anchor Danly is an equal opportunity employer and is committed to providing employment in accordance with ADA. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

Keywords: Anchor Danly, Flint , Customer Service Representative, Sales , Ithaca, Michigan

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