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Customer Service Representative

Company: Wellspring Lutheran Services
Location: Frankenmuth
Posted on: May 4, 2021

Job Description:

Overview Join a fast growing technology company with lots of opportunity for advancement. WeCare Connect is the nation's leading provider of employee and customer surveys in the senior care industry, with clients in over 1,000 locations and 35 states throughout the U.S. Visit our website at to learn more about our exciting company.This position is responsible for helping to maintain relationships with our clients by assisting our Customer Service Managers. This is an entry-level position with opportunity for rapid advancement, requiring an individual who is a quick learner and easily adapts to change. Extensive training, coaching, and mentoring will be provided to ensure candidates success in this position and career growth in the company. Compensation starts at $12 per hour with quarterly pay increases the first year based on performance. Responsibilities Help manage long-term relationships with clients to ensure they are getting the most out of our product and service Assist Customer Service Managers with day-to-day administrative activities Schedule client meetings Analyze client usage and intervene when necessary, to encourage greater use of our solution, answer questions, and share best practices for their success Other tasks and duties as assigned Qualifications Enjoy working in a fast-paced, entrepreneurial environment that is both mission and results driven Strong interpersonal and written communication skills Comfortable communicating verbally with clients via phone and Zoom/GoToMeeting Ability to multi-task and meet deadlines without reminders Very strong work ethic, attention to detail High school diploma or equivalent High comfort level with technology, PC and internet software solutions Working knowledge of Microsoft OfficeBenefits: Opportunity for rapid career and income growth A positive and thriving company culture that understands work/life balance Opportunity to work remote once fully trained and trust is earned (high-speed internet and quiet work environment required) Regular hours (Mon. Fri. 8:00AM 4:30PM) Start accumulating PTO on your first day of work (equivalent of 2 weeks per year) Paid holidays off Medical, dental, vision insurance 403(b) options Wellspring Lutheran Services, Aging Enriched Services, Office, Administrative, Frankenmuth

Keywords: Wellspring Lutheran Services, Flint , Customer Service Representative, Sales , Frankenmuth, Michigan

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