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Program Assistant, Genesee CHAP

Company: Greater Flint Health Coalition
Location: Flint
Posted on: December 2, 2019

Job Description:

Program Assistant, Genesee CHAP Greater Flint Health Coalition - Flint, MI The Genesee Community Health Access Program (CHAP) is an innovative, collaborative medical home program, serving Genesee County & Flint area children ages 0-18 years as well as adults with Medicaid insurance. Genesee CHAP uses a multi-disciplinary, community-based team to link families with a medical home (primary care physician), health behavior, mental health, lead, and asthma education, transportation to medical home visits, interpreting services, and community resources to effectively address the social determinants of health. This position will provide the opportunity to make an impact as a key part of the Genesee CHAP team. The Program Assistant will track and manage all incoming client referral content, program performance data, and client contact/outcome metrics. In this role, you will provide actionable reports to support operations and drive constant improvement of our client's experience. Genesee CHAP is both client focused and data driven, so your input will be highly valued. In this position, Genesee CHAP is seeking a candidate who loves numbers, loves business, loves data, and loves mixing all three to make a positive impact on the community's health and the creation of healthcare provider and system level improvements. You will interact with a wide-range of people in a fast-paced environment where constant change is the norm. You will provide clear reporting on program performance, enter and monitor data, review outcomes, and propose, implement and measure strategies to improve the experience of client families referred to Genesee CHAP. Your work will support effective program decision making, ensure effective community linkages, improve efficiency and care delivery, foster information sharing, and make knowledge and data actionable. Daily responsibilities will include referral database management, reporting, , and program documentation to support GFHC strategic plans. Flexibility and a commitment to continuous learning will be required of the successful candidate Primary Responsibilities : Collects, processes, and assigns in-bound referrals to appropriate team members by content while ensuring accurate entry / reconciliation in program databases. Data entry and analysis. Owns the maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key programmatic decisions. Gathers data from departments; updates outcomes and volume reports; analyzes data to identify and correct errors and to evaluate general content. Manages timelines, activities, documentation, and deliverables while maintaining alignment with program objectives and work-plan requirements. Participates in quality assurance, continuous improvement efforts, identifying system and process issues. Other duties and responsibilities as assigned. Qualifications & Experience Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong background knowledge of Microsoft Office computer applications (including Word, Excel, PowerPoint, and Access), internet usage, and use of office machines. Microsoft Excel power user, including use of pivot tables and advanced formulas. 1 years of experience in relevant health care or business domains, including healthcare information management, data warehousing or business intelligence tools, techniques and technology, and outcomes report. Bachelor's degree in Public Health, Computer Science, Engineering, Math, Statistics, Business, or related discipline a plus. Fast, accurate typing skills. Prioritization, multi-tasking, and organization skills and a strong attention to detail. Maintains a high level of confidentiality and acceptance of diverse populations. Demonstrates ability to work within a team-based environment; is flexible with schedule, tasks and settings; complies with organizational, state and federal rules. Demonstrates excellent customer service performance on all contacts with internal and external customers, with attitude and actions that are consistent with Genesee CHAP's culture. Demonstrates interest and ability in continuous quality improvement; receptive to feedback. Knowledge of HIPAA and prior experience in a health care setting a plus. Excellent interpersonal, written and oral communication skills and an ability to present self in a courteous, tactful, and professional manner. Considerate, attentive, and punctual. Demonstrated ability to take initiative and to work proactively, both independently and in teams; excels in an open office environment. Great passion for the mission, vision, and values of the Greater Flint Health Coalition and able to promote both internally and externally. Motivated. Reports to : Program Manager, Quality & Outcomes Job Status : Full Time, Salary; Monday through Friday, 8:30 a.m. to 5:00 p.m. on average with occasional early morning meetings Compensation : Greater Flint Health Coalition's collaborative work environment emphasizes teamwork, personal commitment, integrity, and success. In addition to the meaningful and groundbreaking work to improve health on a community-wide level, GFHC offers a competitive salary commensurate with experience. Benefits include paid time off, holidays, medical, vision, and dental benefits plus life & disability insurance paid 100% by employer for employee, 403b (5% employer contribution), and more. About Greater Flint Health Coalition : Greater Flint Health Coalition serves as the neutral convener and backbone organization for public health and healthcare collaboration between Flint & Genesee County hospitals, physicians, insurers, businesses, government, public health, schools and colleges, nonprofits, and citizens. We work to improve the health status of area residents, and improve the quality and cost effectiveness of the healthcare system in our community. For more information on the GFHC and our work, please visit our website

Keywords: Greater Flint Health Coalition, Flint , Program Assistant, Genesee CHAP, Other , Flint, Michigan

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