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Investigator 2, Security

Company: Comcast
Location: Flint
Posted on: August 10, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary: Responsible for performing investigations of alleged criminal or other activity that has or may have a negative impact on the Company. This includes employee or non-employee criminal activity as it relates to the Company as well as activity that violates company policy. Investigations involve, but are not limited to; theft of services, theft of company property, vandalism, forgery, embezzlement, workplace violence, assaults, burglary and physical security assessments. Investigative caseload is assigned by management or senior investigators. Works with moderate guidance in own area of knowledge. Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities Core Responsibilities -Strong Customer Service skills are needed for this role. -Candidate needs to be a strong team player -A positive track record of building and maintaining business relationships - May need to work with law enforcement as a liaison. -Communication skills are key -Experience and ability to write clear and concise reports is strongly preferred -Aptitude for learning new systems is needed -Flexibility in availability and learning adaptation. -Proficient in Word and Excel -Previous experience with fraud investigation is very helpful. - Produces timely, accurate investigative reports. - Manages multiple types of investigations (code of conduct, theft of service, misappropriation of funds, workplace violence) assuming control of high stress situations. - Conducts interviews of suspects, witnesses, and victims. - Documents, stores, and maintains evidence according to the chain of custody guidelines. - Ensures that all investigations/inquiries are completely objective and brought to a logical conclusion in the best interest of the Company. - Develops and maintains a professional working relationship with various law enforcement agencies. Often acts as single point-of-contact with law enforcement in cases involving employees or customers. - Understands the laws and statutes impacting methods used in successful investigations, and is able to make well-rounded decisions based on this experience. - Works undercover as needed performing appropriate sting operations and or controlled illegal equipment purchases. -Performs surveillance activities as required. - Testifies under oath in municipal, superior, and federal court as needed. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned. Education Level - Bachelors Degree or Equivalent Field of Study - Business Certifications - Law Years of Experience - Generally requires 2-5 years related experience Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Flint , Investigator 2, Security, Other , Flint, Michigan

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