Patient Services Assistant Featured Job
Company: MyMichigan Health
Location: Alpena
Posted on: May 24, 2023
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Job Description:
Summary GENERAL SUMMARY
This position acts as the front-line person and provides clerical,
secretarial and receptionist support for the practice.
Coordinates the patient flow process within the practice by
answering the phone, scheduling appointments, registering patients,
verifying insurance information, confirming patient demographic
information, collecting payments and may be required to schedule
tests and/or procedures and process referrals.
Coordinates activity between front office, clinical staff, patients
and providers.
As the initial contact person for the practice, demonstrates
respect, kindness, compassion, courteousness and professionalism to
patients, families and visitors. This position will demonstrate
excellent customer service to a diverse patient population.
(20%)* Strives for excellent customer service. Acknowledge and
welcome all patients, families and visitors to the practice. Greet
customers and answers incoming telephone calls in a timely manner.
This person must quickly identify and understand the customer
needs, concerns and/or complaints and take required action.
(20%)* To assure patient safety and accuracy, patient information
is verified and updated; accesses various websites to verify
insurance coverage and confirm provider is assigned correctly.
Completes and updates all forms including but not limited to
patient demographic, Health Insurance Portability Accountability
Act (HIPAA), Patient Provider Agreement (PPA), Medicare Secondary
Payer (MSP), and consent for treatment, Health Insurance
Portability Accountability Act (HIPAA), Patient Provider Agreement
(PPA), Medicare Secondary Payer (MSP), and consent for
treatment.
(20%)* Accurately schedules patient appointments for all providers
in the practice. Utilizes several computer systems including but
not limited to practice management, Electronic Medical Record
(EMR), insurance verification, Medifax, population health registry,
and Iterminal.
(20%)* Registers new patients and explains practice policies and
procedures, including no show, financial and collection policies.
For patient satisfaction survey purposes and portal registration,
obtains email address if available from patients.
(20%)* Prior to patient departure, schedule future appointments,
necessary tests and procedures, collect applicable copayment,
process referrals, checks out patients, obtain prior authorizations
as needed.
OTHER DUTIES AND RESPONSIBILITIES
Understands HIPAA privacy regulations and applies the regulations
to daily incoming and outgoing verbal and written materials and
often handles sensitive personal protected health information.
Provides education to patients on Televox, if applicable, the
financial policy, protected Health Information (HIPAA), Patient
Center Medical Home (PCMH), PRC Customer Satisfaction survey and
the Patient Portal.
Extensively coordinates primary care and specialty provider
referrals within MyMichigan Health and within other health
systems.
Will schedule appointments and testing as required as well as
obtain insurance authorizations if required.
Maintains cash drawer according to organization protocols and
balancing procedures at the end of the day.
Post payments to patient accounts.
Processes all incoming communications.
Accurately fax, file and scan documents.
Accurately maintains documents in the patient medical record.
Performs office opening and closing procedures.
May cover in one practice or be able to provide support in multiple
practices.
Possess knowledge of and accurately performs the medication and
prescription release process.
Demonstrates ability and willingness to work as a team member.
Communicates in a clear, concise and professional manner.
Trains and orients new employees on the Patient Service Assistant
position.
Demonstrates a commitment to the customer's (internal and external)
needs consistent with MyMichigan Health's overall mission, policies
and procedures.
Performs other duties as assigned.
MyMichigan Health is a technology driven organization and employees
need to demonstrate competency in Microsoft Windows.
An employee may be required to participate in further learning
opportunities offered by MyMichigan Health.
EXPERIENCE, TRAINING AND SKILLS
Knowledge of reading, writing, mathematical and computer
skills.
Keyboarding skills needed to register patients and other office
tasks.
Knowledge of medical terminology, medical office policies,
practices and procedures as normally acquired through two (2) years
working in a medical office or similar setting Interpersonal skills
needed to communicate successfully with individuals and groups and
interact with people at all levels to communicate ideas and
concepts in a clear and understandable manner.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
Exposure to stressful situations, including those involving public
contact, as well as, trauma, grief and death. Able to wear personal
protective equipment that includes latex materials or appropriate
substitute if required for your position. Is able to move freely
about facility with or without an assisted device and must be able
to perform the functions of the job as outlined in the job
description. Overall vision and hearing is necessary with or
without assisted device(s). Frequently required to sit/stand/walk
for long periods of time. May require frequent postural changes
such as stooping, kneeling or crouching. Some exposure to blood
borne pathogens and other potentially infectious material. Must
follow MyMichigan Health blood borne pathogen and TB testing as
required. Ability to handle multiple tasks, get along with others,
work independently, regular and predictable attendance and ability
to stay awake. Overall dexterity is required including handling,
reaching, grasping, fingering and feeling. May require repetition
of these movements on a regular to frequent basis. Physical Demand
Level: Sedentary. Must be able to occasionally (0-33% of the
workday) lift or carry 0-10 lbs.
Keywords: MyMichigan Health, Flint , Patient Services Assistant Featured Job, Other , Alpena, Michigan
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