System Administrator

Company: Venteon
Location: Frankenmuth
Posted on: March 17, 2023

Job Description:

Our Client is looking for a System Administrator to join their team.

Summary:

Under limited supervision and with significant independent judgment, develops and maintains multiple large computer applications/systems, including enterprise applications. Ensures assigned systems are working properly, evaluates application/system performance to maintain standards, investigates and resolves complex software and hardware problems of users by performing the following duties.

Essential Duties and Responsibilities:

1. Following defined processes, performs daily monitoring of assigned applications/systems and enterprise systems (such as Active Directory, Imaging, E-mail, Thunderhead, Guidewire, and Peoplesoft), verifying the integrity and availability of systems hardware and software and related infrastructure.

a. Installs, updates, configures and monitors application/systems for deployment, working with other IT teams to ensure appropriate groups and security rights exist.

b. Ensures enterprise consistency and integration where appropriate.

c. Using problem management procedures, investigates and resolves software and hardware problems, handling problem recognition, research, isolation, resolution and follow-up.

d. Coordinates and manages scheduled maintenance and unscheduled outages.

e. Prepares standard statistical reports.

f. Creates application documentation as needed.

2. Ensures timely resolution of problem issues in accordance with customer expectations and procedural documentation.

a. Provides support and assistance to peers during problem resolutions situations, at times after normal business hours.

b. Leads crisis calls and coordinates efforts with other IT groups.

c. Provides status updates to users, supervisors, and management regarding problem resolution efforts.

d. Documents all solutions and communications.

e. Works with vendors to resolve hardware and software issues while keeping supervisor and other Help Desk staff informed on progress.

3. Acts as liaison between IT and business units for assigned applications/systems.

a. Provides technical direction to business units.

b. May coordinate and execute basic training for employees on computer hardware, software, and security.

c. Work with appropriate IT groups to meet business unit needs.

4. Responsible for maintaining application licensing compliance.

5. Serves as a contributing member of project teams, or leader of project teams, coordinating resources to ensure achievement of project activities.

6. May provide leadership to junior staff by assigning tasks, training and providing guidance. May provide input to management regarding junior staff performance.

7. Perform other duties as assigned.

Keywords: Venteon, Flint , System Administrator, Other , Frankenmuth, Michigan