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Customer Service Representative - Veterinary Receptionist

Company: Thorpe Animal Hospital
Location: Lapeer
Posted on: November 26, 2022

Job Description:

* The purpose of this position is to provide outstanding client service. The Customer Service Representative (CSR) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.
* The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.
* Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.
* Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Job Type: Full-time

Benefits:
* 401(k) matching
* Employee discount
* Health insurance
* Paid time off
* Professional development assistance
* Tuition reimbursement
* Vision insurance
Schedule:
* 4x10
* Day shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Bonus pay

Experience:
* Veterinary experience: 1 year (Preferred)
* Customer service: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)

Work Location: One location%58047475%

Keywords: Thorpe Animal Hospital, Flint , Customer Service Representative - Veterinary Receptionist, Other , Lapeer, Michigan

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