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Digital Branch Banker

Company: Mercantile Bank Corporation
Location: Alma
Posted on: June 25, 2022

Job Description:

At Mercantile Bank, we are dedicated to our Customers, Employees and Communities. Our exceptional team members are committed to maintaining an environment of personal growth and development while providing professional and personalized service to customers and supporting our diverse communities.

Employees are our most valuable asset! If you have an interest in joining a team that operates with INTEGRITY, DISCIPLINE and PURPOSE, consider Mercantile Bank as a potential employer.

Digital Branch Banker

SUMMARY

The Digital Branch Banker is responsible for providing an exceptional onboarding and banking experience for customers engaging with the bank through our digital platforms and at our virtual banking locations. This position requires an independent thinker with strong decision-making skills who is comfortable with technology and communicating with customers using various communication methods (phone, webex, email, chat, etc.)

JOB DUTIES

* Successfully onboard customers that open new accounts/loans through our online and mobile banking channels by completing outreach to link our digital platform with an authentic and personalized banking experience.
* Provide service and support to our virtual banking offices to ensure customers banking needs are fully met. Includes completing transaction requests digitally or through our Live ATMs, assisting with deposit account opening or consumer loan needs, assisting with services enrollment and completing account maintenance requests.
* Provide service and support to customers through our digital banker chat platform (Agent IQ); respond quickly and professionally to customer messages received into this channel, seamlessly answer questions and solve problems and/or navigate customers to other department contacts for assistance.
* Retain and deepen customer relationships through a needs-based selling approach, maximizing opportunities to connect with customers and learn more about them, uncover needs and match those needs with the appropriate products or services that can help and provide benefit.
* Must possess a superior knowledge of products and services offered through Mercantile Bank; especially Live ATM, deposit products, digital product & services, consumer lending options, etc.
* Logs pertinent customer interactions, referrals and sales activities into the Mercantile Customer Relationship Management System (360 View) with good follow-up.
* Provide service and support and assist with problem resolution in accordance with all established procedures and regulations.
* Works well with other support departments and the branch network to offer a full circle approach to support customers and strengthen customer relationships.
* Promotes positive bank image within the community which may include representing the bank in local organizations and events.
* Complete all required training on time.
* Participate in external classes/webinars/trainings as deemed relevant by Manager/Supervisor.

QUALIFICATIONS

Required:

* 1-3 years experience
* A high school education or GED
* Customer service and sales.
* Very proficient in computers, smartphones, tablets and other technologies.
* Exceptional written and verbal communication skills.

Preferred:

* Prior work experience in a retail banking branch or call center.
* Deposit account opening and/or consumer lending experience.
* Proficiency with digital and mobile banking technology.
* Fiserv banking software, Navigator and Director.

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.

Keywords: Mercantile Bank Corporation, Flint , Digital Branch Banker, Other , Alma, Michigan

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