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Auto Claims Adjuster (North Branch, MI)

Company: AustinPeopleWorks
Location: North Branch
Posted on: June 24, 2022

Job Description:

Job DescriptionOur Client is seeking an Auto Claims Adjuster to join their fast-growing team!The Auto Claims Adjuster will settle and collect monies owed to clients by customers, insurance carriers, and other liable parties while working in a fast-paced, ever-changing office environment. Successful candidates are highly effective negotiators, driven to meet or exceed monthly revenue goals, technically proficient, and experienced in appraisal, body shop, and insurance industries. I-CAR adjusting certification and CCC1 Autotech or Mitchell estimating software competence are highly preferred. Our Client offers competitive compensation, performance-based commission, and an attractive benefits package.ABOUT THE COMPANYOur Client is a damage recovery expert (not an insurance agency) negotiating the recovery of insurance claims on behalf of business clients in a variety of industries including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles. WHO YOU AREThis is a very unique role specific to our industry. You are a professional with a positive, friendly, and mature disposition. You are passionate about maximizing your negotiation ability to support customers. You are organized, detail-oriented, persistent and solve problems. Using logic and reasoning, you resolve challenges in a creative forward-thinking manner. Initiative, organization, and time management are your additional strengths. WHAT YOU WILL DOUnder the guidance of the Damage Recovery Manager, you will deliver service that is fast and fair, to ensure client retention while verifying coverage, investigating liability, reviewing, and determining damages, and negotiating and settling claims via phone and written correspondence.HOW YOU WILL DO IT

  • Recover claims through direct contact with the responsible party or parties while obtaining recovery goals as set forth in performance objectives
  • Review and evaluate new damage recovery transfers, determining the most effective recovery method
  • Review facts of liability, collection potential
  • Negotiate settlements within established lines of authority
  • Refer appropriate files to approved collection agencies
  • Document clearly and concisely all relevant activity on all files and make recommendations for additional activity as appropriate
  • Communicate and escalate claims with high degree of difficulty to direct supervisor
  • Conduct ongoing open communication with clients regarding claims status and prepare and present occasional status reports to client as needed
  • Maintain established damage recovery records
  • Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframeSuccessful candidates will be able to demonstrate the following minimum qualifications:
    • Professional estimating, body shop, and insurance work experience
    • Proficient in CCC1 Autotech and/or Mitchell Program estimating software
    • Certification in I-CAR adjusting is highly preferred
    • Ability to process claims in a manner consistent with State and Federal regulations
    • Compliance with company procedures and policies
    • Strong negotiating ability
    • Effective verbal, written communication, and active listening skills
    • General administrative and basic math competence
    • Ability to effectively manage own time and coordinate various tasks simultaneously
    • Organized and detailed oriented
    • Persistence and the ability to work through and solve problems
    • Demonstrated professionalism
    • Positive and friendly attitude
    • Ability to primarily perform in an office setting with minimum mobility
    • HS Graduate
    • Proficient in MSO Suite with Salesforce exposure (preferred) BENEFITS AND PERKS
      • Healthcare
      • Dental & Vision
      • HSA
      • LT Disability
      • Basic Term Life Insurance
      • Basic AD&D Insurance
      • Accident Insurance
      • Critical Illness Insurance
      • GAP Coverage
      • 401K Plan with 100% Employer Match to 3% Employee ContributionWHO IS AUSTINPEOPLEWORKS?AustinPeopleWorks provides interim HR services to companies that need to refine their HR and operational infrastructure. Sometimes (like for this position), we help them with the hiring process when they're ready for their next great hire. Powered by JazzHRd0X8eiAunG

Keywords: AustinPeopleWorks, Flint , Auto Claims Adjuster (North Branch, MI), Other , North Branch, Michigan

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