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Digital Business Banking Relationship Specialist Sr. (Chat)

Company: The Huntington National Bank
Location: Flint
Posted on: May 14, 2022

Job Description:

DescriptionIn this unique role, you will pioneer, develop and document new procedures, controls and training for a team that supports customers inside our digital channels. The Digital Business Banking Relationship Specialist Sr provides welcoming inbound support to Business Bank customers establishing relationships with Huntington primarily through the Online Account Opening channel. Assistance with account onboarding, establishing online access, and setting up accounts for use are primary goals. The specialist performs online chat with a focus on building and broadening existing business banking relationships, explores the customer's financial needs, refers Huntington products, and explains features and benefits of financial solutions. In this role, you will be able to help business customers get to specialized teams or staff when more challenging needs arise.In this role, you will:

  • Facilitate business depository account opening by assisting business customers, answering questions, and assisting with tasks like uploading documentation
  • Provide off-line, email support for customers in the account opening process
  • Provide occasional phone contact support for customers in the in the account opening process
  • Develop and document procedures, controls and training for a team that supports customers interacting with Huntington via digital channels
  • Provide real-time, chat support for digital products and services offered to Business Bank customers.
  • Researches and resolves complex problems regarding service activities and operational issues specific to deposit account opening.
  • Anticipate customer needs to support first contact resolution
  • Assist multiple customers simultaneously via chat
  • Focused attention to customer data and details when completing tasks
  • Suggest bank products and services when needed and connect customer to appropriate colleague.
  • Responsible for maintaining up-to-date knowledge of products, services, departmental systems and related technology, policies and procedures.
  • Refer lending and treasury management opportunities to qualified bankers while following all regulatory requirements
  • Ensure departmental service level standards are met
  • Adhere to bank policies and procedures while managing reputational risk by complying with risk standards
  • Maintains up-to-date knowledge of products, services, technology, and regulations.
  • Exemplify core values everyday Basic Qualifications * High School Diploma or GED
    • 3+ years combined of experience in a high-volume administrative or clerical support role, banking, and/or customer service rolePreferred Qualifications
      • Demonstrating dependability with attendance history and currently not on any form of Written Warning
      • Customer Solution Center Service, Online Technical Experience and/or Business Bank Customer Support
      • Ability to multitask and assist multiple customers at once
      • Must possess exceptional written and oral communication skills, including typing, grammar and spelling proficiency
      • Desired candidates will have a strong referral record or a 'plus one' approach to looking out for customers and optimizing relationships
      • Knowledge of MS Office applications, various internet browsers and/or a cursory understanding of Quicken/QuickBooks is a plus
      • Experience with tech support in any capacity
      • Experience with Live Agent/Salesforce chat functionalityWorkplace Type:HybridEEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender IdentityTobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

Keywords: The Huntington National Bank, Flint , Digital Business Banking Relationship Specialist Sr. (Chat), Other , Flint, Michigan

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