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Front Desk Attendant

Company: Holiday Inn Express- Saginaw
Location: Bay City
Posted on: November 19, 2021

Job Description:

Amerilodge Group is looking for new team members to join our team at the Holiday Inn Express- Saginaw General SummaryA Front Desk Attendant is often the first and last person a guest will encounter during their stay. This means providing the highest quality of hospitality service is not only a duty, but a passion. From arrival to departure and every point of contact in between, a front desk attendant is expected to be friendly, knowledgeable and efficient. As the front line of the hotel, it is your mission to meet and exceed the expectations of guests.Education/ExperienceHigh school diploma or General Education Diploma is required. Additional studies in hospitality are encouraged.Knowledge, Skills and Ability - Must have the ability to speak, understand, read and write the English language. - Must be able to multi-task effectively in a busy office and public atmosphere. - Must have the ability to apply appropriate resolution to stressful situations. - Must read and understand the Employee Handbook. - Must be able to follow policy and perform to enhance professionalism in appearance and behavior. - Must be able to compute basic mathematical calculations including addition, subtraction, multiplication andDivision. - Must be able to perform basic computer skills (including Excel, Word, and E-Mail).Duties and ResponsibilitiesSafety & Cleanliness - Know and be able to execute Emergency Procedures. - Practice safety standards at all times and keep the property safe for guests and fellow employees. Reportany injuries or unsafe conditions to management. - Prevent any person(s) not registered as a guest from the use of hotel amenities (pool, fitness, breakfast,etc.) Loitering is not permitted at the hotel. - Maintain front porte-cochere by picking up trash, shoveling snow, melting ice, etc. - Ensure cleanliness of all guest public areas at all times (i.e. vestibule, lobby, pool, and public restrooms).Hotel Operations - Know and live the mission and values of the hotel brand and company. - Directly responsible for overall guest satisfaction during every interaction from confirmed reservation to theguest departure. - Maintain a friendly and helpful attitude at all times. - Greet every guest with a smile at 10 feet and a verbal greeting at 5 feet. - Answer the phone within three rings with a smile and approved greeting. - Apply appropriate problem handling method(s) to quickly and efficiently resolve any guest issues. - Respond to in-house guest requests within 15 minutes unless otherwise specified by guest. - Handle guest mail, messages and safe deposit boxes as outlined in additional policy. - Effectively operate the hotel computer system or property management system. - Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotelSurroundings (i.e. shopping, restaurants, and medical facilities) - Possess a working knowledge of hotel reservation and cancellation procedures. - Ensure guest reservations have full and accurate contact information. - Know guest loyalty program and accurately represent the brand's membership benefits. - Administer existing member's benefits according to brand standard. - Recruit new loyalty program members. - Monitor room availability, selling strategies, and rate discounts. - Knowledge of current package rates, group rates, local and national negotiated rates. - Execute group reservations, manage blocks and cut off dates. - Handle meeting/conference room inquiries, booking, and billing. - Communicate with colleagues in all departments to meet needs of guests. - Follow all cash handling procedures including the hotel credit and check cashing procedures. - Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures toensure rotating banks stay at predetermined amount. - Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hoteland department accounting procedures. - Knowledge of multiple different payment methods and billing procedures of guest reservations. - Wash, dry, fold and bundle hotel linens and towels during down times and/or as needed. - Maintain complimentary coffee bar. - Complete shift work checklist as assigned. - Must successfully complete education related to assigned duties and role. - Other duties as assigned.Job Types: Full-time, Part-timeBenefits:

  • Employee discountSchedule:
    • 8 hour shift
    • Monday to Friday
    • Weekend availabilityEducation:
      • High school or equivalent (Preferred)Experience:
        • Hotel experience: 1 year (Preferred)Shift availability:
          • Day Shift (Preferred)
          • Night Shift (Preferred)Work Location: One location

Keywords: Holiday Inn Express- Saginaw, Flint , Front Desk Attendant, Other , Bay City, Michigan

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