Scheduling Rep/ Call Center
Company: Regional Medical Imaging
Posted on: November 19, 2021
9am-6pm Monday through Friday with a Saturday rotationRemote
position after in person training in Flint, MI Come join the RMI
Team where we have the following benefits:
- Sign on Bonus
- 401K and company match
- Health Benefits (medical, dental, vision, life, long term
- Paid Holidays
- Paid Time OffESSENTIAL DUTIES AND RESPONSIBILITIES include the
following. Other duties may be assigned.
- Answers incoming telephone calls from referring physicians or
patients, determines the study/studies to be scheduled, finds a
appropriate time slot to schedule the patient in, relays the date,
time and location of the scheduled study to the caller.
- Reviews with the caller the preps, warnings and any information
needed for the study.
- Reviews with the caller any information we need for the exam,
including patient demographics, insurance information, and prior
- Answers incoming telephone calls through Mitel systems,
determines purpose of callers, and forwards calls to appropriate
personnel or department. Answers questions about organization and
provides callers with address, directions, and other
- Takes and delivers messages or transfers calls to voice mail
when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with
address, directions, and other information.
- RMI to Schedule: Responsible for outgoing calls when RMI
receives an order for a patient that is not yet scheduled. Places
orders into VSDM folder and assigns a team member to call the
patient, and fax order to the referring physician.
- On a daily basis-the Scheduler will review any applicable
notes, contact patient and coordinate appointment time -within
timeframe request by Radiologists, document applicable note and
adjust "status" in PACs accordingly.
- Prepares all biopsy paperwork for the next day such as consent
forms and lab's required.
- SUPPORTS MISSION, VISION AND VALUES OF THE
CORPORATION.QUALIFICATIONS To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.EDUCATION and/or EXPERIENCEHigh
school diploma or general education degree (GED); or related
experience and/or training; or equivalent combination of education
and experience.LANGUAGE SKILLSAbility to respond to common
inquiries or complaints from customers, or members of the business
community. Ability to comprehend what is being asked for and the
ability to reason when the request is not correct and then direct
them to the correct information. Ability to speak fluently and make
oneself understood effectively.REASONING ABILITYAbility to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized
situations.PHYSICAL DEMANDSThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing
the duties of this job, the employee is regularly required to sit,
talk on the phone and must be able to type efficiently.
Keywords: Regional Medical Imaging, Flint , Scheduling Rep/ Call Center, Other , Flint, Michigan
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