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Adv Med Support Assistant (Brighton CBOC)

Company: Department of Veterans Affairs
Location: Howell
Posted on: June 10, 2021

Job Description:

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  • Duties

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Summary

We are accepting resumes for the AMSA occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. The incumbent will work at the VA Ann Arbor Healthcare System until the Brighton, MI CBOC is completed and open.

Learn more about this agency

Responsibilities

The Advanced Medical Support Assistant (AMSA) performs various administrative functions in the Medicine, Primary Care, Surgery Service, and the Physical Medicine and Rehabilitation Service Lines. The positions are located in fast paced environments that require candidate to have excellent customer service skills, critical thinking skills, and the ability to say calm when working under pressure.The AMSA will interface with personal computer (PC) applications as well as numerous Veterans Affairs applications. AMSA's are primarily assigned to work the administrative work week, Monday through Friday. However, the position may require cross-coverage to evenings, weekends and holidays.The duties assigned at this level include, but are not limited to:

  • Scheduling, canceling, re-scheduling patient's appointments and/or consults
  • Entering no-show information
  • Preparing for clinic visits
  • Outpatient appointments for areas of responsibility
  • Verifying and updating demographics and insurance information

The AMSA must be customer oriented and conduct themselves in a professional, courteous and friendly manner at all times.

Work Schedule: Monday - Friday 8:00am - 4:30pm Maybe required to work some evenings and weekends.

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential

6

  • Job family (Series)

0679 Medical Support Assistance

  • Requirements

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Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process

Qualifications

Qualifications Coverage.

The following are requirements for appointment as a Advanced Medical Support Assistant (AMSA) in the Veterans Health Administration (VHA). These requirements apply to all VHA AMSAs in the General Schedule (GS)-679 series.

Basic Requirements:

a. Citizenship: Citizen of the United States.

b. Experience and/or Education

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005.

Preferred Experience: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

GRADE REQUIREMENTS

a. Creditable Experience

(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.

b. Grade Determinations. The following criteria must be met when determining the grade of candidates.

GS-6 Advanced MSA

(a) Experience. One year of experience equivalent to the next lower grade level.

(b) Assignment. The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

(c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

  1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

  2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

  3. Advanced knowledge of the technical health care process as it relates to access to care.

  4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

  5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

GS-5 MSA (Full Performance Level)

(a) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

(b) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

  1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

  2. Knowledge of basic medical terminology.

  3. Ability to make appointments in a clinical setting.

  4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

  5. Ability to communicate effectively and professionally with employees at varying grade levels.

  6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

References: VA Handbook 5005/53, Part II, Appendix G45 dated June 7, 2012. This can be found in the local Human Resources Office.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Keywords: Department of Veterans Affairs, Flint , Adv Med Support Assistant (Brighton CBOC), Other , Howell, Michigan

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