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Help Desk Support L1

Company: Apex Systems
Location: Flint
Posted on: November 13, 2020

Job Description:

The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include Detailed Description Provide outstanding service to, and build relationships with colleagues every day Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals Maintain up to date knowledge on products, services, technology, and procedures Compile documentation necessary for effectively fulfilling customer needs Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful Follow up with customers to ensure issue has been resolved Drive initiatives that improve the service desk Partner with internal support groups in providing the best service to our colleagues Other duties as assigned Basic Qualifications Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects coursework. Associate's Degree Preferred Qualifications Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule Previous banking environment experience preferred Ability to demonstrate professional verbal communication skills Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Ability to professionally handle irate customers Ability to use a headset and to sit for long periods of time Experience with Microsoft Office applications and the Internet A and Network certifications HDI certifications EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Keywords: Apex Systems, Flint , Help Desk Support L1, Other , Flint, Michigan

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