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Computer Operator, Associate

Company: Fiserv
Location: Flint
Posted on: October 9, 2019

Job Description:

What does a great Computer Operator Associate do?

  • The Support Analyst Staff provides Tier 1 support for Windows, UNIX, IBM Mainframe and Storage platforms in a 24x7 enterprise environment
    • Work 2nd shift 4pm ? 12am
    • Monitors IBM Mainframe production environments and responds to system messages; and system availability along with IPL Mainframes
    • Processes batch cycles and executes batch restarts in accordance with established procedures
    • Ability to monitor and ensure client data file transmissions route successfully in FTP, NDM and Sterling File Gateway platforms
    • Windows tier1 support to include active directory, restarting system services, troubleshooting high CPU/high memory, port failures
    • Understands typical IT support-oriented service level agreements and how to achieve SLA results
    • Provides information in a clear, concise and quick manner to on-call support
    • Identifies opportunities for system automation and process improvement
    • Drives Continual Service Improvement for ongoing issues
    • Creates in-depth documentation of processes to support work efforts
    • Analyzes events, triages and escalates using established best practices
    • Provides and receives cross training from immediate support team
    • Works across several teams to restore service rapidly during service interruptions
    • Creates tickets from alert messages
    • Works with clients and other business units to achieve established SLA(s) / OLA(s)
    • Monitors and works with clients/3rd party vendors to facilitate data transmissionsBasic qualifications for consideration:
      • High School/GED DiplomaPreferred qualifications for consideration:
        • Bachelor Degree in Computer Science or related discipline
        • Windows, UNIX, IBM Mainframe and Storage platforms in a 24x7 enterprise environment
        • Fiserv is an Equal Opportunity Employer/Disability/Vet.Learn more about Fiserv:Life moves fast. And as it does, we know most people aren?t thinking about ?financial services? But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We?re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company?s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE? 500 company and one of FORTUNE Magazine World?s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vetExplore the possibilities of a career with Fiserv and Find Your Forward with us.

Keywords: Fiserv, Flint , Computer Operator, Associate, IT / Software / Systems , Flint, Michigan

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