System Support Generalist - Findlay, OH
Company: Sheetz, Inc
Location: Findlay
Posted on: February 2, 2026
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Job Description:
Job Description Additional Job Info: This position offers a base
hourly range of $23.72 - $43.14 per hour, depending on experience
and qualifications, plus bonus based on company performance. One of
the MANY work perkz at Sheetz is quarterly employee bonuses based
on company performance! And there’s more – A LOT more… like
competitive salaries, PTO and parental leave, 401k match and
employee stock ownership, limitless professional development and
growth opportunities, tuition reimbursement, full medical, vision
and dental coverage, and snack discounts! Onsite role with a
Monday–Friday schedule, 6AM–3PM. Overview: Provide technical
support to internal customers for all IT systems and applications,
using the problem resolution system and/or standard scripts,
reference guides, and procedures. Responsible for resolving basic
issues, including those that have been escalated from other members
of the System Support team. Responsibilities: 1. Initial Tier 1
resource for dealing with technical issues and call tickets. May
provide escalation assistance to other System Support team members
2. Possess basic knowledge of one or more Packaged Solutions, and
of the business processes the packages support 3. For routine
issues, utilize standard scripts, procedures, and documentation to
provide quick resolution. For non-routine issues, utilize
experience and knowledge to evaluate, test, and implement
corrective actions. 4. Monitor system performance alerts and notify
appropriate IT resources when anomalies are found. Develop SOPs to
monitor and handle these issues 5. Use tools such as debuggers and
SQL editors as part of troubleshooting and issue resolution 6.
Participate in Implementation / Deployment / Documentation projects
as assigned 7. Provide evening and weekend “on call/issue” support
as needed. Sheetz is open 24/7/365 and as such, our internal and
external customers may require support at any time. 8. Develop
technical support documentation 9. Identify technical support
trends which require immediate attention Qualifications:
(Equivalent combinations of education, licenses, certifications
and/or experience may be considered) Education - Bachelor's degree
in a field of study which includes courses in computer programming,
systems analysis, system development, or systems engineering is
required - Bachelor's degree in Computer Science, Management
Information Systems, Computer Engineering preferred Experience - No
experience required Licenses/Certifications - None Tools &
Equipment (Other than general office equipment): - None
Accommodations: Sheetz is committed to the full inclusion of all
qualified individuals. Sheetz is committed to considering all
applicants regardless of disability who can perform all essential
job duties with or without accommodations.
Keywords: Sheetz, Inc, Flint , System Support Generalist - Findlay, OH, IT / Software / Systems , Findlay, Michigan
