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Entry Level Customer Service WeCare Connect Full Time - Frankenmuth

Company: Wellspring Lutheran Services
Location: Frankenmuth
Posted on: January 15, 2022

Job Description:

Join a fast growing technology company with lots of opportunity for advancement. WeCare Connect is the nation's leading provider of employee and customer surveys in the senior care industry, with clients in over 1,000 locations and 35 states throughout the U.S. Visit our website at to learn more about our exciting company.This position is responsible for helping to maintain relationships with our clients by assisting our Customer Service Managers. This is an entry-level position with opportunity for rapid advancement, requiring an individual who is a quick learner and easily adapts to change. Extensive training, coaching, and mentoring will be provided to ensure candidates success in this position and career growth in the company. Compensation starts at $12 per hour with quarterly pay increases the first year based on performance.

  • Help manage long-term relationships with clients to ensure they are getting the most out of our product and service
  • Assist Customer Service Managers with day-to-day administrative activities
  • Schedule client meetings
  • Analyze client usage and intervene when necessary, to encourage greater use of our solution, answer questions, and share best practices for their success
  • Other tasks and duties as assigned
    Enjoy working in a fast-paced, entrepreneurial environment that is both mission and results drivenStrong interpersonal and written communication skillsComfortable communicating verbally with clients via phone and Zoom/GoToMeetingAbility to multi-task and meet deadlines without remindersVery strong work ethic, attention to detailHigh school diploma or equivalentHigh comfort level with technology, PC and internet software solutionsWorking knowledge of Microsoft OfficeBenefits:
    • Opportunity for rapid career and income growth
    • A positive and thriving company culture that understands work/life balance
    • Opportunity to work remote once fully trained and trust is earned (high-speed internet and quiet work environment required)
    • Regular hours (Mon. Fri. 8:00AM 4:30PM)
    • Start accumulating PTO on your first day of work (equivalent of 2 weeks per year)
    • Paid holidays off
    • Medical, dental, vision insurance
    • 403(b) options**Wellspring Lutheran Services, Aging Enriched Services, Office, Administrative, Frankenmuth**

Keywords: Wellspring Lutheran Services, Flint , Entry Level Customer Service WeCare Connect Full Time - Frankenmuth, Hospitality & Tourism , Frankenmuth, Michigan

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