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Customer Service Representative

Company: Koppert Biological Systems
Location: Howell
Posted on: January 13, 2022

Job Description:

Koppert Biological Systems is the worldwide market leader in integrated pest management and disease management. The ongoing attempt to discover and utilize natural principles form the backbone of Koppert's activities. Our strength lies in our ability to turn this knowledge into practical applications which contribute to finding solutions to prevailing problems. Koppert also believes in sharing knowledge and training staff and clients towards achieving sustainable horticulture and agriculture. Customer Service Representative Based in Howell, MIAre you an enthusiastic, self-motivated individual? Do you enjoy a diverse and dynamic environment, love new challenges and thrive in a casual and flexible environment? Come join us and Partner with Nature! Customers are among our organization's most valuable assets. Every employee represents the company to our customers and the public. This is a fast-paced environment that requires accuracy, prioritizing, problem solving and collaboration across teams to be successful. The Customer Service Representative (CSR) interfaces with our customers and various business & functional team members to deliver exceptional service to our customers. Through building successful relationships, the Customer Service Representative will coordinate and align multiple internal resources and capabilities across the company. The CSR manages the entry of orders, from initial contact with our customer until the product arrives at the correct time, with the correct product and correct paperwork to the customer. It is expected they know what it takes to go above and beyond the daily calls from customers; to build customer loyalty and confidence. Customer Service Representative ResponsibilitiesManage account execution activities as a dedicated CSR for our key client accounts across the U.S. by working directly with our customers utilizing multiple channels of communication.Manage and process all purchase orders received online, by phone or email to ensure orders are placed and billed appropriately.Monitor all requests to ensure they are accurately processed and maintain records of all customer interactions, transactions and complaints for continuous improvement initiatives.Initiate the corrective action for resolution and take the lead position in resolution for the customer and designate any unresolved issues to the appropriate resource.Support our greater Customer Service, Sales, and Management teams with tasks including, but not limited to document retrieval, shipment tracking, customer portal interaction and various project support..

Your Knowledge and Experience2-year or 4-year Business or Science degree or 3 years' equivalent working experience in an administrative/customer service function.Demonstrated commitment to excellence in customer service.High attention to detail and accuracy is priority.Attention to detail and ability to trouble shoot.Time management and follow-up.Excellent communication skills including active listening.Experienced knowledge in Microsoft Office (Excel, PowerPoint, Word).Knowledge with Customer Relationship Management (CRM) systems (Dynamics 365 and Zendesk Sell experience is a plus).Service-oriented and able to resolve customer complaints.Proficient computer skills with the ability to learn new software.Knowledge of, or ability to learn, product, service, or area of customer service specialization.Basic knowledge of macro and micro biologicals within the agricultural segment is a plus.Physical Demands and Work EnvironmentAbility to Travel up to 15% ( Under normal circumstances travel to Oxnard, CA and Howell, MI offices for training purposes). What We Offer Koppert Biological Systems contributes to better health of people and the planet through our products, our people to support Global Sustainability. The working atmosphere is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improvement and continuing to invest in our employees. This has made us pioneers in the international market when it comes to biological crop protection and sustainable cultivation systems. Comprehensive Benefits Package to include Medical, Dental, and Vision insurance, Employer funded Health Savings Account, Tuition Reimbursement, Employer 401K Match, Life Insurance, Wellness Program Initiatives, Employee Assistance Program, Volunteer Day, Koppert Gear, and Generous PTO! Koppert Biological Systems is a veteran-friendly, Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. If you want to join a global and growing organization submit your cover letter and resume. At Koppert, we learn something every day!PI158880023

Keywords: Koppert Biological Systems, Flint , Customer Service Representative, Hospitality & Tourism , Howell, Michigan

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