Respiratory Therapy Assistant/ Customer Service Representative

Company: Hart Medical Equipment
Location: Grand Blanc
Posted on: November 19, 2021

Job Description:

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.Status: Full Time Location: Bowling Green, OHHart Medical Equipment offers a competitive salary and benefits package. EOESUMMARY: To provide and coordinate respiratory care services under the direction of a Licensed Respiratory Therapist. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Assists all internal and external customers in a professional manner. Maintain a positive, empathetic and professional attitude toward customers and patients at all times. Observing, assessing, and monitoring response of individuals to limited respiratory services. Development, implementation, and modification of respiratory treatment plans based on clinical pathways, referrals, and written, verbal, or telecommunicated orders of a physician; application, operation, and management of PAP therapy Non-clinical support of oxygen, suction, basic tracheostomy setup with no oxygen, and the HFHS VAD support. Must be able to read and interpret insurance documents, medical records and written orders. Must be able to chart in detail, both written and in applicable database, ongoing patient care. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Coordinates and performs PAP set-ups, mask refits, pressure changes, and assist with patient owned equipment repair processing. Must be able to do basic respiratory procedures. This includes cpap, bipap, basic trach with no oxygen. This position will not do specialized or high tech equipment as determined by management. Provides appropriate deliveries, set-up, and instruction as assigned to respiratory customers. Provides plan of service / plan of treatment services to evaluate, assess and meet the customer's needs, goals and requirements and / or appropriateness of service / therapy. Assists the Medical Equipment Technicians with oxygen concentrator maintenance service as needed. Coordinates and performs quality assurance and maintenance services on respiratory therapy items as described in the maintenance reference manuals. Delivers and instructs customer and / or caregivers on the proper and safe use of oxygen concentrators, liquid oxygen systems, cylinder oxygen systems and respiratory items. Instructs customers and / or care givers on infection control procedures and are in compliance with internal and external regulations. Coordinates and/or completes all equipment maintenance management records as required by the company. Maintain current knowledge on Medicare, Medicaid and third party payor sources for equipment. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Coordinates and assists with obtaining all prescriptions and / or Certificate of Medical Necessity forms required for internal and external policies and regulations and for billing to insurance companies. Conducts or arranges in-service for staff relating to respiratory equipment services. Gather any needed customer or insurance information as required. Fills out appropriate paperwork i.e. Plan of Care, order invoices, and maintains computer data base as needed. Performs Service calls as needed including assisting Medical Equipment Technicians with other DME deliveries when needed. Provides customer service support as needed to address patient calls, questions, or orders including triaging of trouble calls or equipment failures. Keeps the showroom and the shelf inventory clean, rotated and in order. Available for 24 hours on-call assignments, including nights, weekends, and holidays. Must possess a personal vehicle in good working condition in order to perform home visits. Other duties as assigned by Management. SUPERVISORY RESPONSIBILITES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience High school diploma or general education degree (GED). A medical related degree is preferred. One year of durable medical equipment, hospital or other relevant experience or a combination of education and experience. Must have a valid driver's license and insurance with a good driving record. Must be able to pass a background check. Skills & Abilities Excellent interpersonal, written and oral communication skills. Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast paced environment. Language Skills English (verbal, written) Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure using a calculator. Analytical & Problem Solving Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Will be required to drive in all four seasons. All employees are required to work in a safe manner. WORK ENVIRONMENT The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working in an office environment and customer homes as needed. TRAINING Orientation and selected courses must be completed in the designated time frame. Must complete company competencies on an annual basis.COVID-19 considerations:PPE is provided to all employees.All employees must be Covid-19 vaccinatedBy submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at

Keywords: Hart Medical Equipment, Flint , Respiratory Therapy Assistant/ Customer Service Representative, Hospitality & Tourism , Grand Blanc, Michigan