COMMUNITY HEALTH WORKER
Company: Hamilton Community Health Network Inc
Location: Flint
Posted on: September 16, 2023
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Job Description:
Job DetailsJob LocationAdministration - Flint, MIPosition
TypeFull TimeEducation LevelHigh SchoolTravel PercentageUp to 50%
Job ShiftAnyJob CategoryHealth CareDescriptionSummary The Community
Health Worker (CHW) will work to promote, maintain and improve
access to health care and the health outcomes of Hamilton patients
and their families. The CHW will work closely with patients medical
providers, care teams, and community-based agencies to improve
access to services and associated patient care outcomes. The CHW
will facilitate enabling services that prioritize addressing
patient barriers to care, emergency department utilization, social
determinant of health needs, gaps in care, and associated quality
improvement initiatives. General responsibilitiesEstablish trusting
relationships with patients and their families as they work
collaboratively and effectively with the Hamilton clinical
team.Schedule patients for Hamilton provider appointments, as
required, and conduct appointment reminders to support patient
continuity of care. Provide ongoing interviewing, goal setting and
follow-up for patients and their families.Effectively communicate
Hamiltons mission when establishing relationships with medical
staff and patients. Act as a patient advocate and liaison between
patients and community service agencies.Assist patients in
overcoming barriers to obtaining needed medical care and/or social
services.Connect patients with transportation resources when
appropriate.Work with Customer Service Representatives to assist
with the completion of required information such as enrollment,
eligibility determination and overall follow-up. Assist in the
completion of applications and registration forms (when needed) in
order to expedite access to care.Collaborate with Hamilton care
managers, health educators, recovery coaches, and outreach team
members to support patient outcomes and reduce duplication of
activities among the CHW team members.Record and track patient
outreach and care management information in designated patient
record systems. Assess patient information to identify patterns
and/or trends.Maintain knowledge of community resources to assist
with meeting the needs of Hamilton patients and their
families.Provide referrals / linkages for community services as
appropriate.Assist patients in the development of health management
plans and personal care goals. Coach patients in effective
management of their chronic health conditions and self-care.
Motivate patients to be active and engaged in their health
care.Attend regular staff meetings, trainings and other meetings as
required.Other duties as assigned or
requested.QualificationsEducation and/or ExperienceRequired:High
School Diploma Two (2) or more years experience working in a
clinical environment. Successful completion of a Community Health
Worker formal training program such as from a college or other
educational institution within six (6) months of hire.ORAn
equivalent combination of education and experience sufficient to
successfully perform the essential duties of the job as listed
above.Preferred:Bachelors Degree in Healthcare, Community Outreach
or Social Services Experience working in an Electronic Medical
Record (EMR) or client services database (e.g., Social Solutions,
Azara, etc.)QualificationsTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Ability to maintain
confidentiality in all matters.Ability to communicate with patients
to resolve issues.Flexible, with the ability to work independently
and with minimal guidance. Strong oral and written communication
and presentational skills. Excellent interpersonal and customer
service skills, to effectively and tactfully deal with a diverse
group of patients, staff, customers, and community groups.Must be
able to travel with use of a personal vehicle.Must possess the
ability to read and interpret documents.Must possess the ability to
write routine reports and correspondence.Must possess the ability
to speak effectively before groups and actively engage the general
public in outreach situations.Must possess the ability to interact
respectfully with diverse cultural and socio-economic
populations.General computer proficiency.Ability to communicate
effectively with diverse populations.Physical Demands The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee is
regularly required to talk or hear. The employee frequently is
required to stand, walk, sit; use hands to handle or feel; reach
with hands and arms; and stoop, kneel, or crouch. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision
requirements include the ability to see at close range. At times,
may require more than 40 hours per week to perform the essential
duties of the position. At times, may require working weekends and
evenings.Fine hand manipulation (keyboarding).Travel between sites
and to patient visit locations using own vehicle.Work Environment
Work is partially performed (60%) in normal, pleasant office or
clinic environment. A portion of work time (40%) will be spent
performing in-field outreach and patient assistance activities.
Duties will require travel throughout the organizations service
area. Travel expenses (mileage) will be reimbursed.**We are an EEO
employer, and all hiring practices and other terms and conditions
of employment shall be maintained and conducted in a manner that
ensures compliance with all applicable federal laws.**
Keywords: Hamilton Community Health Network Inc, Flint , COMMUNITY HEALTH WORKER, Healthcare , Flint, Michigan
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