Operations Manager
Company: Camping World
Location: Birch Run
Posted on: March 16, 2023
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Job Description:
Camping World Holdings, Inc., headquartered in Lincolnshire, IL,
(together with its subsidiaries) is America's largest retailer of
RVs and related products and services. Our vision is to build a
long-term legacy business that makes RVing fun and easy, and our
Camping World and Good Sam brands have been serving RV consumers
since 1966.
We strive to build long-term value for our customers, employees,
and shareholders by combining a unique and comprehensive assortment
of RV products and services with a national network of RV
dealerships, service centers and customer support centers along
with the industry's most extensive online presence and a highly
trained and knowledgeable team of employees serving our customers,
the RV lifestyle, and the communities in which we operate. We also
believe that our Good Sam organization and family of programs and
services uniquely enable us to connect with our customers as
stewards of the RV enthusiast community and the RV lifestyle. With
RV sales and service locations in 42 states, Camping World has
grown to become the prime destinations for everything RV.
Essential Job Functions:
Maximizes installation sales, installation fees and service fees
through ensuring quality, timely product installations and
repairs
Supervises daily Service Department activities
Supervises shop personnel providing support with technical
installations
Trains employees on new products and safety procedures
Monitors and reviews work schedules, customer letters and comments,
technician productivity and labor control reports
Tracks monthly departmental results
Reviews departmental budget with Service Manager to maximize
installation sales and fees
Assures productivity standards are met
Provides "cradle to grave" customer service
May answer phones and provide assistance
Maintains a safe work area for customers and coworkers
Performs other miscellaneous duties as assigned
May cross train to perform other duties
Essential Job Skills:
Ability to read and interpret documents such as safety rules,
operating and maintenance instructions and procedure manuals
Ability to handle multiple tasks, plan and prepare work schedules
for optimum coverage
Ability to communicate in a professional and tactful manner
Ability to prioritize work assignments & analyze and write
reports
Ability to provide accurate and helpful information to customer
Ability to handle problems and facilitate successful outcomes
Willingness to accept additional tasks, duties and/or direction
from management
Some supervisory experience preferred
Basic math skills
Comprehensive knowledge of product installation activities
Working knowledge of the activities, methods, procedures and
policies of a Service Department environment
General knowledge of products, installation schedules, product
prices and current sale items
Forklift experience/certification preferred or ability to be
certified required
Valid Driver's License Required
May lift up to 25 lbs and/or move up to 50 lbs. with assistive
devices
Prolonged periods of standing, stooping, crawling, and bending
Exposure to heights and hazards related to working with electrical
and welding equipment
Environmental conditions include heat, cold, humidity, noise, dust
and wetness
We are an equal employment opportunity employer. The Company's
policy is not to discriminate against any applicant or employee
based on race, color, sex, sexual orientation, gender identity,
religion, national origin, age (40 and over), disability, veteran
or uniformed service-member status, genetic information, or any
other basis protected by applicable federal, state, or local
laws.
#OperationsManager #FRManager #Service
Equal Opportunity Employer Minority/Female/Disability/Veteran
Keywords: Camping World, Flint , Operations Manager, Executive , Birch Run, Michigan
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