Assistant General Manager

Company: Halo Country LLC
Location: Flint
Posted on: May 4, 2021

Job Description:

GENERAL PURPOSE OF POSITION: Assists in managing the operationsof a Halo Burger unit and assumes responsibility for unit operations in theabsence of other management. Trains and supports the unit employees in order toprovide quality food in a clean, safe and efficient manner so that guests willhave an enjoyable experience at Halo Burger. ESSENTIAL JOB DUTIES: - Places the importance of exemplary guest service as the #1 priority - Oversee and assigns unit employees and management toperform all duties in Basic Stations (Order Taker, Fountain & Frozen, Dresser,Fryers, Grill, Food Prep, Expeditor and Drive-Thru) as needed and depending onunit volume, during a shift to ensure the preparation (portion control),temperature, packaging, appearance, presentation, taste and service of all menuitems meet operational standards. - Adheres to and monitors employee compliance of the HaloCountry employee handbook, policies and practices. Takes appropriate action toaddress employee issues and policy violations and immediately reports allemployee issues, complaints and policy violations to his/her immediatesupervisor or HR Manager. - Manages, trains, monitors and coaches crew members. - Monitors and makes appropriate adjustments to staffinglevels during assigned shift. - Assists in preparing employee work schedules in atimely manner to ensure continuous ability to properly serve guests inaccordance with Halo Burger policy and applicable law. - Monitors and maintains inventory levels to ensureproduct availability and portion control. Places orders for food, paper andother supplies within cost control procedures. - Performs opening and closing duties to companystandards - Immediately resolves guest requests and concerns in arespectful manner. - Recruits, interviews and hires crew team members toachieve proper staffing levels. - Prepares all necessary operational reports. Developsappropriate action plans to resolve unfavorable financial and/or sales trends. ADDITIONAL DUTIES: * Perform all duties in the Basic Stations (OrderTaker, Fountain & Frozen, Dresser, Fryers, Grill, Food Prep, Expeditor andDrive-Thru) ) as needed and depending on unit volume, during a shift to ensurethe preparation (portion control), temperature, packaging, appearance,presentation, taste and service of all menu items meet operational standards. * Operates POS and records customer order, repeatsorder in a clear and understandable manner, makes accurate change quickly andefficiently. * Operates Drive-Thru window and POS and recordscustomer order, repeats order in a clear and understandable manner, makesaccurate change quickly and efficiently. * Prepares fountain drinks and frozen items. * Prepares food by cutting chopping food items andcooking on grill or in fryers. * Prepares food orders efficiently within 3minutes. * Package all menu items into bags or trays andplaces drink order into drink carrier. * Serves food to customers in an efficient manneras necessary when working in other Basic Stations. * Occasionally moves food product weighing up to50 lbs into freezer and shelves stacked from to ceiling. * Occasionally disposes of trash by transportingbags outside and into the dumpster. * Occasionally cleans areas of the unit, includingmopping, sweeping, washing dishes, wiping counter-tops and emptying usedgrease. * Complies with all federal, state and local wageand hour laws and labor and employment laws. * Wears required uniform and personal protectiveequipment when necessary. * Performs frequent washing and sanitizing of:food areas, food preparation tools, and hands. * Performs other job-related duties as assigned orrequired. QUALIFICATIONS AND JOB REQUIREMENTS: * General knowledge and understanding of therestaurant industry or retail operations required. Six months of restaurantmanagement experience (QSR) or, one yearentry level retail management experience required. * Experience running shifts without supervision. * Leadership and supervisory practices and skills.* Effective verbal and written communicationskills. * Basic math and basic reading skills. * Time management skills. * Organizational skills. * Problem solving, decision making andconflict-resolution skills. * Basic computer skills. * Must be able to follow directions. * Must be able to work irregular hours, nights,weekends and holidays. * Must be able to multi-task and prioritize. * Ability to successfully solve problems. * Works with autonomy once given direction. * Complies with all Halo Country Policies andProcedures, and all health and sanitation laws and regulations. * Continuous standing, bending, stooping, lifting,stretching and frequent over-head lifting will be required when staging,preparing or packaging menu items and/or cleaning. ENVIRONMENT: * Frequent exposure to heat and hot liquidshortening while cooking. * Frequent exposure to freezer when stocking fooditems. * Occasional exposure to extreme temperatures based on variable weatherconditions. PI134061305

Keywords: Halo Country LLC, Flint , Assistant General Manager, Executive , Flint, Michigan