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Service Delivery Manager

Company: Robert Half
Location: Flint
Posted on: March 22, 2020

Job Description:

Description Robert Half is seeking a Service Delivery Manager who can analyze team activity and make recommendations for changes in procedures and systems to upper management. In this position you will oversee the management of teams both locally and remotely. The ideal candidate will be a master organizer who can coordinate shifts to deliver consistent customer care around the clock. This manager will need the ability to develop resource forecasting models to ensure maximum coverage as the company is anticipating extensive growth. The Service Delivery Manager will drive metrics to ensure KPIs, reports, and goals are strategically aligned, and optimal productivity levels are achieved. In this role you will establish operating policies and procedures and ensure compliance across the team as well as developing, mentoring and training staff. In addition, the manager will monitor the status of alerts, tickets and processes to ensure tasks are being completed in a timely fashion and oversee and supervise day-to-day operations center operations, escalations, ticketing and communications with all customers. For immediate consideration, please contact matthew.williamsrht.com Requirements - Customer service experience required - Experience implementing ITIL - Experience with a proven ticketing system - Service desk certifications preferred - PC skills - Proven record of tracking KPI's for team - Strong verbal and written communication skills - 3+ years of experience managing service desk, NOC or help desk Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Flint , Service Delivery Manager, Executive , Flint, Michigan

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