FlintRecruiter Since 2001
the smart solution for Flint jobs

Service Delivery Manager

Company: Robert Half
Location: Flint
Posted on: March 22, 2020

Job Description:

Description Robert Half is seeking a Service Delivery Manager who can analyze team activity and make recommendations for changes in procedures and systems to upper management. In this position you will oversee the management of teams both locally and remotely. The ideal candidate will be a master organizer who can coordinate shifts to deliver consistent customer care around the clock. This manager will need the ability to develop resource forecasting models to ensure maximum coverage as the company is anticipating extensive growth. The Service Delivery Manager will drive metrics to ensure KPIs, reports, and goals are strategically aligned, and optimal productivity levels are achieved. In this role you will establish operating policies and procedures and ensure compliance across the team as well as developing, mentoring and training staff. In addition, the manager will monitor the status of alerts, tickets and processes to ensure tasks are being completed in a timely fashion and oversee and supervise day-to-day operations center operations, escalations, ticketing and communications with all customers. For immediate consideration, please contact matthew.williamsrht.com Requirements - Customer service experience required - Experience implementing ITIL - Experience with a proven ticketing system - Service desk certifications preferred - PC skills - Proven record of tracking KPI's for team - Strong verbal and written communication skills - 3+ years of experience managing service desk, NOC or help desk Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities - fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets. From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE's "Most Admired Companies" list every year since 1998. Download our mobile app to take your job search on the go! Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.comjobstechnology to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2020 Robert Half Technology. An Equal Opportunity Employer MFDisabilityVeterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use httpswww.roberthalf.comterms-of-use .

Keywords: Robert Half, Flint , Service Delivery Manager, Executive , Flint, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Adobe Experience Manager (AEM) - Developer
Description: We have a client in Detroit with a Full time AEM Developer opportunity. Strong Java background with
Company: Synergy Interactive
Location: Detroit
Posted on: 03/29/2020

Construction Project Manager- Multifamily
Description: Job DescriptionThe Construction Project Manager will take leadership in the development of the company's growth across a variety of markets. This will include working with pre-construction, managing subcontractors (more...)
Company: Michael Page
Location: Detroit
Posted on: 03/29/2020

Travel Nurse RN - Case Management - $1,881 per week
Description: KPG Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Detroit, Michigan:- Specialty: Case Management- Discipline: RN- Start Date: 04/20/2020- Duration: 13 weeks- 40 hours (more...)
Company: NurseFly Travel Nursing
Location: Detroit
Posted on: 03/29/2020

Assistant Product Manager at a TED-Featured Startup
Description: GrantPA is a web platform that connects users with grants, fellowships, residencies, and more.We're looking for a creative, committed, and detail-oriented,
Company: GrantPA
Location: Sterling Heights
Posted on: 03/29/2020

RN Nursing Manager - Surgical Services Administration (Operating Room/Sterile Processing)
Description: We Are Hiring br br RN Mgr-Nursing - Surgical Services Admin 001 - Full-Time, Rotating - Ascension Macomb-Oakland Hospital, Madison Heights Campus -34031 - Madison Heights,MI br br Day shift five (more...)
Company: Ascension (System Office)
Location: Madison Heights
Posted on: 03/29/2020

Woodshop Director
Description: CAMP COBBOSSEE WOODSHOP DIRECTOR FOR SUMMER 2020 One of the oldest camps in the nation, Camp Cobbossee est. 1902 is looking for a Woodshop Director for the summer of 2020. We are situated on a stunning (more...)
Company: Camp Cobbossee for Boys
Location: Warren
Posted on: 03/29/2020

Customer Service Manager
Description: Email and call former Inland Empire Scholarship
Company: National Black Grads
Location: Warren
Posted on: 03/29/2020

Management Trainee Program - All Positions
Description: If you're looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Holdings
Location: Eastpointe
Posted on: 03/29/2020

Account Manager
Description: Ideal candidate will sit in 1 of the 4 territories listed below: br br MN br br OH br br IN/OH/MI br br WI/N. IL br br The Enterprise Account Executive EAE is responsible for (more...)
Company: McKesson
Location: Detroit
Posted on: 03/29/2020

Credit Management Trainee Program
Description: Job Description: The Opportunity: Ferguson is looking to train our future leaders from the ground-up, beginning in our entry-level Credit Management Trainee Program. How We Train You: You will begin (more...)
Company: Ferguson
Location: Sterling Heights
Posted on: 03/29/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Flint RSS job feeds