Engineer - Quality/Customer Satisfaction

Company: Kett Engineering
Location: Flint
Posted on: September 23, 2022

Job Description:

Kett Engineering is looking for an experienced Engineer to work at our customer's site in Flint, MI. This is a full-time benefited position, working 2nd Shift. ROLE AND RESPONSIBILITIES Resident Quality / Customer Satisfaction Engineer located at customer facility. Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with company products. Provides information relevant to new products & new processes. Work with team to implement cost reduction initiatives where applicable. Provide suggestions / solution plan to internal functions for customer problem solving. Establish and maintain oral and written communications with the appropriate Customer and company contacts / organizations. Track Customer complaints (WFCC -formal as well as Informal). Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement. Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf). Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling company products in their processes. Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer. Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level. Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up. Follow EHS policies where applicable. Coordinate sorts, reworks, and special studies as needed. As an quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and the company. QUALIFICATIONS AND EDUCATION REQUIREMENTS Required: BS Engineering Degree or equivalent STEM Major Proficient Microsoft Office Skills Excellent Organization Skills Excellent Communication Skills PREFERRED SKILLS Prior Wiring Harness Engineering ExperienceJob Type: Full-timePay: $24.00 - $28.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Flint, MI: Reliably commute or planning to relocate before starting work (Required)Education: Bachelor's (Required)Experience: Customer service: 2 years (Preferred)Work Location: One location

Keywords: Kett Engineering, Flint , Engineer - Quality/Customer Satisfaction, Engineering , Flint, Michigan