Customer Service Representative - State Farm Agent Team Member
Company: Scott Southland - State Farm Agent
Location: Grand Rapids
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Benefits: Simple IRA License
reimbursement Bonus based on performance Competitive salary
Flexible schedule Opportunity for advancement Paid time off
Training & development ABOUT OUR AGENCY: With 15 years in business,
our agency has built a reputation for excellence, consistency, and
care. Our team of six dedicated professionals works together in a
positive, collaborative environment where everyones contributions
are valued. We believe that success comes from balance working hard
for our customers while maintaining a healthy work-life rhythm for
our team. Im a proud graduate of Western Michigan University, where
I studied finance and management. That foundation in business has
shaped how I run our agency with an emphasis on integrity, growth,
and customer-centered service. We offer a Simple IRA match, license
reimbursement, and a supportive work environment designed to help
our team thrive personally and professionally. Our office culture
is built on mutual respect, open communication, and continuous
improvement. If youre looking for a place where youll feel
motivated, appreciated, and part of a strong, connected team, youll
feel right at home here. ROLE DESCRIPTION: As a Customer Service
Representative - State Farm Agent Team Member with Scott Southland
- State Farm Agent, you will generate the kind of exceptional
customer experiences that reinforce the growth of a successful
insurance agency. Your attention to detail, customer service
skills, and desire to help people make you a fit. You will enhance
your career while resolving customer inquiries, coordinating with
other agency team members, and anticipating the needs of the
community members you support. We look forward to connecting with
you if you are the customer-focused and empathetic team member we
are searching for. We anticipate internal growth opportunities for
especially driven and sales-minded candidates. RESPONSIBILITIES:
Answer customer inquiries and provide policy information. Assist
customers with policy changes and updates. Process insurance claims
and follow up with customers. Maintain accurate records of customer
interactions. QUALIFICATIONS: Communication and interpersonal
skills. Detail-oriented and able to multitask. Previous customer
service experience preferred.
Keywords: Scott Southland - State Farm Agent, Flint , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Grand Rapids, Michigan
