Associate Clinical Administrative Coordinator - Columbus, MS or Flint, MI

Company: UnitedHealth Group
Location: Grand Blanc
Posted on: March 17, 2023

Job Description:

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

This position is full - time. Employees are required to work any schedule (4 shifts available) between the hours of (2) Morning: 9:00 AM - 5:30 PM & 9:30 AM - 6:00 PM, (1) Midday: 10:00 AM - 6:30 PM / 10:30 AM - 7:00 PM, (1) Closing: 12:30 PM - 9:00 PM, Monthly Saturday Rotation: 9:00 AM - 5:30 PM (will have 1 day off during the week when scheduled to work on a Saturday) including the flexibility to work occasional overtime and rotating weekends based on business need. Our office is located at 3539 BLUECUTT RD, COLUMBUS, MS or 4100 S. SAGINAW ST. FLINT, MI. We offer 2+ weeks of training.

Primary Responsibilities:

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and / or providers
• Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles
• Provide appropriate triage and care coordination notification cases for non - clinical assessment/intervention
• Handle resolution / inquiries from members and / or providers
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  
  Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience with analyzing and solving customer problems
  • Proficiency with using Microsoft Word (ability to create, edit, save, and send documents) and Microsoft Excel (ability to create, edit, save, and send spreadsheets)
  • Ability to work any schedule (4 shifts available) between the hours of (2) Morning: 9:00 AM - 5:30 PM & 9:30 AM - 6:00 PM, (1) Midday: 10:00 AM - 6:30 PM / 10:30 AM - 7:00 PM, (1) Closing: 12:30 PM - 9:00 PM, Monthly Saturday Rotation: 9:00 AM - 5:30 PM (will have 1 day off during the week when scheduled to work on a Saturday) including the flexibility to work occasional overtime and rotating weekends based on business need
    Preferred Qualifications:
    • Experience with working within the health care Industry and with health care insurance
    • A clerical OR administrative support background
    • Knowledge of ICD - 9 and CPT codes
    • Experience in working with Medicare and / OR Medicaid Services
    • Call center experience
      Soft Skills:
      • Experience with working in a metric - driven work environment
      • Must be able to type and talk at the same time and navigate through multiple screens
        To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
        
        OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
        
        If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best work. SM
        
        At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
        
        Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
        
        UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
        
        
        
        

Keywords: UnitedHealth Group, Flint , Associate Clinical Administrative Coordinator - Columbus, MS or Flint, MI, Administration, Clerical , Grand Blanc, Michigan