Associate Clinical Administrative Coordinator - Columbus, MS or Flint, MI
Company: UnitedHealth Group
Location: Flint
Posted on: March 17, 2023
Job Description:
Like you, UnitedHealth Group is strong on innovation. And like
you, we'll go the distance to deliver high-quality care. As part of
our clinical support team, you will be a key component in customer
satisfaction and have a responsibility to make every contact
informative, productive and positive for our members and providers.
You'll have the opportunity to do live outreach, educating members
about program benefits and services while also helping to manage
member cases. Bring your skills and talents to a role where you'll
have a chance to make an impact.This is high volume, customer
service environment. You'll need to be efficient, productive and
thorough dealing with our members over the phone. You also must be
able to work a flexible schedule that includes evening hours. This
position is full - time. Employees are required to work--any
schedule (4 shifts available) between the hours of (2) Morning:
9:00 AM - 5:30 PM & 9:30 AM - 6:00 PM, (1) Midday: 10:00 AM - 6:30
PM / 10:30 AM - 7:00 PM, (1) Closing: 12:30 PM - 9:00 PM, Monthly
Saturday Rotation: 9:00 AM - 5:30 PM (will have 1 day off during
the week when scheduled to work on a Saturday) including the
flexibility to work occasional overtime and rotating weekends based
on business need.--Our office is located at--3539 BLUECUTT RD,
COLUMBUS, MS or 4100 S. SAGINAW ST. FLINT, MI.--We offer 2+ weeks
of training.Primary Responsibilities:
- Manage the intake of members or the admission/discharge
information post notification
- Work with hospitals, clinics, facilities and the clinical team
to manage requests for services from members and / or
providers
- Manage the referral process, processing incoming and outgoing
referrals and prior authorizations, including intake, notification
and census roles
- Provide appropriate triage and care coordination notification
cases for non - clinical assessment/intervention
- Handle resolution / inquiries from members and / or providers
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of customer service experience with analyzing and
solving customer problems
- Proficiency with using Microsoft Word (ability to create, edit,
save, and send documents) and Microsoft Excel (ability to create,
edit, save, and send spreadsheets)
- Ability to work any schedule (4 shifts available) between the
hours of (2) Morning: 9:00 AM - 5:30 PM & 9:30 AM - 6:00 PM, (1)
Midday: 10:00 AM - 6:30 PM / 10:30 AM - 7:00 PM, (1) Closing: 12:30
PM - 9:00 PM, Monthly Saturday Rotation: 9:00 AM - 5:30 PM (will
have 1 day off during the week when scheduled to work on a
Saturday) including the flexibility to work occasional overtime and
rotating weekends based on business needPreferred Qualifications:
- Experience with working within the health care Industry and
with health care insurance
- A clerical OR--administrative support background
- Knowledge of ICD - 9 and CPT codes
- Experience in working with Medicare and / OR--Medicaid
Services
- Call center experience Soft Skills:
- Experience with working in a metric - driven work
environment
- Must be able to type and talk at the same time and navigate
through multiple screensTo protect the health and safety of our
workforce, patients and communities we serve, UnitedHealth Group
and its affiliate companies required all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employment.OptumRx is an empowering place for people
with the flexibility to help create change. Innovation is part of
the job description. And passion for improving the lives of our
customers is a motivating factor in everything we do. If you're
ready to talk about groundbreaking interactions, let's talk about
what happens when a firm that touches millions of lives decides to
gather results from millions of prescriptions every month and
analyze their impact. Let's talk about smart, motivated teams.
Let's talk about more effective and affordable healthcare
solutions. This is caring. This is great chemistry. This is the way
to make a difference. We're doing all this, and more, through a
greater dedication to our shared values of integrity, compassion,
relationships, innovation and performance.-- Join us and start
doing your life's best work.SMAt UnitedHealth Group, our mission is
to help people live healthier lives and make the health system work
better for everyone. We believe everyone-of every race, gender,
sexuality, age, location and income-deserves the opportunity to
live their healthiest life. Today, however, there are still far too
many barriers to good health which are disproportionately
experienced by people of color, historically marginalized groups
and those with lower incomes. We are committed to mitigating our
impact on the environment and enabling and delivering equitable
care that addresses health disparities and improves health outcomes
- an enterprise priority reflected in our mission.Diversity creates
a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer,--and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law.UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment.#RPO #RED
Keywords: UnitedHealth Group, Flint , Associate Clinical Administrative Coordinator - Columbus, MS or Flint, MI, Administration, Clerical , Flint, Michigan
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