Administrative Assistant

Company: MyMichigan Health
Location: Alpena
Posted on: January 24, 2023

Job Description:

Summary

GENERAL SUMMARY







At the direction of case management staff, this position assists with the implementation of the discharge plan as established by the discharge planner and care team to support timely coordination of care. The care coordinator must be able to collaborate with the discharge planner to proactively identify and initiate role duties to ensure timely facilitation of next site of care needs. This position provides excellent customer service to patients through timely follow up on post-discharge needs and ensures communication with the patient and multi-disciplinary team. All staff in this position will float across units, and assignments will vary based upon department needs.







ESSENTIAL DUTIES AND RESPONSIBILITIES

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• (80%)*Based on patient preference, coordinates with outside agencies to include DME companies, post-acute care providers or specialty facilities, transportation agencies, and others as indicated. Ensures appropriate documentation is provided to post-acute care providers or specialty facilities, DME companies, and transportation services to include EMS as required.
  
  
• (10%)*Assists patients in scheduling post-acute follow up appointments including assisting patients to obtain a primary care provider when there is not one assigned.
  
  
• (10%)*Maintains and manages knowledge of post-acute settings such as skilled nursing homes, home care agencies, infusion services, DME companies, hospice, acute rehab and long term acute care facilities.
  
  
  
  
  
  
  
  
  
  OTHER DUTIES AND RESPONSIBILITIES
  
  
  
  
  
  
  
  Within scope of the role, uses critical thinking skills, decisive judgment and the ability to work with minimal supervision.
  
  
  
  
  
  
  
  Must be able to work in a fast-paced environment and take appropriate action.
  
  
  
  
  
  
  
  Look up information in the computer to answer inquiries, documentation interactions and follow-ups, and send referrals as indicated for the patient's needs.
  
  
  
  
  
  
  
  Conducts phone calls and accesses systems to retrieve patient information for clinical care team members and sends appropriate information for placement or transfer.
  
  
  
  
  
  
  
  Electronically faxes internal referral information as indicated.
  
  
  
  
  
  
  
  Works with internal and external resources to coordinate placement, discharge planning, and follow-up care.
  
  
  
  
  
  
  
  Other duties as assigned.
  
  
  
  
  
  
  
  REQUIRED EDUCATION
  
  
  
  
  
  
  
  High School Diploma or GED
  
  
  
  
  
  
  
  EXPERIENCE, TRAINING AND SKILLS
  
  
  
  
  
  
  
  Knowledge of reading, writing, mathematical, and basic computer skills.
  
  
  
  
  
  
  
  MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows.
  
  
  
  
  
  
  
  An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
  
  
  
  
  
  
  
  Completion of a medical terminology course preferred.
  
  
  
  
  
  
  
  PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS
  
  
  
  
  
  
  
  Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death. Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position. Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description. Overall vision and hearing is necessary with or without assisted device(s). Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching. Some exposure to blood borne pathogens and other potentially infectious material. Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake. Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis. Physical Demand Level: Sedentary. Must be able to occasionally (33% of the workday) lift or carry 0-10 lbs.
  
  
  
  

Keywords: MyMichigan Health, Flint , Administrative Assistant, Administration, Clerical , Alpena, Michigan