Company: Memorial Health Care Center
Posted on: August 7, 2022
Under the direct supervision of the Director of Practice
Management, Practice Manager and Practice Supervisor, will be
responsible for all aspects of checking patient in and/or out,
making follow-up appointments, referrals and processing financial
Strives for superior performance by consistently providing a
product or service to leadership and staff that is recognized as
ultimately contributing to the patient and family experience.
Recognizes and demonstrates understanding of patient and family
Responsible To: Director of Practice Management, Practice
Manager(s), Practice Supervisor(s) and Provider(s)
Workers Supervised: None
Inter-Relationships: MMA Administration, Provider(s), Office Staff,
MMA Billing and Coding Departments, Patients, Internal and external
PRIMARY JOB RESPONSIBILITIES
+ Open office (unlock doors, turn on all equipment, etc.)
+ Disconnect Answering Service, obtain and facilitate any messages
from the service.
+ Answer telephone in a timely manner.
+ Take messages and give them to appropriate person within 30
minutes of receiving the message.
+ Check the automated patient reminder system and call all patients
the day before their appointment if they have not confirmed their
+ Greet all patients and vendors in a friendly and professional
+ Patients signed in for their appointment are acknowledged for
demographic and insurance changes. Update patient information
changes in the computer before acknowledging patient for their
appointment. Scan insurance cards and HIPAA documents into the EMR
+ Provide patients with Medicare and Medicaid insurance with all
Provider Based Billing requirements and obtain necessary
signatures. Scan signed documents into the EMR system.
+ Verify, obtain and update any necessary insurance authorization
making certain that patients are not seen with proper
+ Scan all patient medical record information into the EMR system
+ Schedule patient appointments.
+ Process patient discharges upon approval and according to MHC
+ Comply with and participate with Quality programs including
telephone communication and documentation.
+ Provide clear and concise documentation in the EMR system.
+ Maintain cleanliness of waiting room. Straighten and pick up the
waiting room a minimum of two (2) times per day.
+ Verify and update daily transactions in the computer by the end
of the same business day.
+ Balance out the credit card terminal at the end of each business
day and run a detail transaction report.
+ Monitor, maintain and order all office supplies. Place all orders
via MMA operating instructions.
+ Maintain Providers' meeting schedule and days off in the
+ Facilitate all daily office mail. Take mail to and from the mail
box. Open and date stamp all mail. Deliver mail to the appropriate
+ Process release of medical records requests in manner established
+ Maintain, balance and request reimbursement of office petty cash
according to established policy.
+ Work scheduled hours as assigned by Practice Manager utilizing
Time and Attendance system to maintain hours worked for the Payroll
+ Demonstrates knowledge of and supports hospital mission, vision,
value statements, standards, policies and procedures, operating
instructions, confidentiality statements, corporate compliance
plan, customer service standards, and the code of ethical
DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES
+ Other duties as assigned
+ High School Diploma and/or higher education level required.
+ Current Basic Life Support certification required upon hire or at
the time of orientation.
+ Minimum of one (1) year experience working in a Medical Provider
office as a receptionist or Medical Assistant with administrative
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
+ Able to travel independently throughout all Memorial Healthcare
+ Small motor skills required for operating modern computer,
office, and telephone equipment as utilized by Memorial Healthcare
+ Ability to sit for long periods of time.
ESSENTIAL TECHNICAL ABILITIES
+ Proficiency using modern office, computer and telephone equipment
as used by Memorial Healthcare.
ESSENTIAL MENTAL ABILITIES:
+ Ability to adapt and maintain focus in fast paced, quickly
changing or stressful situations.
+ Understanding of provider office operations.
+ Effective verbal and written communication skills.
+ Ability to read and interpret a variety of documents including,
but not limited to policies, operating instructions, white papers,
regulations, rules and laws.
ESSENTIAL SENSORY REQUIREMENTS:
+ Able to see for the purpose of reading information received in
formats including but not limited to paper, computer, reports,
bulletins, updates, manuals.
+ Able to see and hear for work-related purposes.
+ Ability to interact with co-workers, hospital staff,
administration, patients, physicians, the public and all internal
and external customers in a professional and effective, courteous
and tactful manner, at all times, physically, verbally and in all
written and electronic communication.
+ Required to remain calm when adversity is encountered.
+ Open, honest, and tactful communication skills.
+ Ability to work as a team member in all activities.
+ Positive, cooperative and motivated attitude.
Keywords: Memorial Health Care Center, Flint , Medical Receptionist, Administration, Clerical , Owosso, Michigan
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