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Teller Intermediate

Company: University of Michigan Hospitals and Health Center
Location: Flint
Posted on: June 25, 2022

Job Description:

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Customer Service

Interact daily with faculty, staff, students, parents and the public.

Answer inquires and requests received from students, parents and university departments.

Obtain and provide information to answer questions and requests.

Interpret and explain U of M policies and procedures relating to student accounts.

Responsible for answering email sent to cashier email account

Answer telephone and assist caller

Retrieve and handle cashier office voice mail

Represent the department at various functions

Adhere to FERPA laws

Cashier Window transactions

Process transactions for students, faulty, and other departments.

Assist students with understanding their accounts.

Direct students to SIS to handle some business that cannot be done at the window

Direct students to appropriate departments for information they are requesting

Information Inquiries Direct people to correct departments on this floor or other buildings

Internal Processes

Daily reconciliations

Prepare and submit reports for other staff / departments

HSIP processing

NSF check processes

Order Supplies

Assist with paperwork for third party providers

Prepare work orders

Place and remove hold or other codes on student accounts.

Learn to read and understand student accounts.

Add comments to student accounts

Scan and review documents for electronic storage.

Prepare Itemized statements.

Support co-workers with projects they are working on.

Other duties as assigned

Required Qualifications*

Completion of high school education or equivalent.

Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds.

Strong customer service skills with the ability to adapt quickly especially under stressful conditions.

Three to five years of customer service experience.

Demonstrated ability to contribute to a positive work environment.

Knowledge of Microsoft Excel, Word and Access is necessary.

Familiarity with Google suite of products.

Desired Qualifications*

One to two years office experience in a Cashier's office or Banking Institution.

Need to have experience in the counting and balancing of daily monetary transactions.

Knowledge of Banner is helpful.

Ability to keyboard with speed and accuracy is desirable.

Be familiar with FERPA

College Degree

Work Schedule


This position requires a fully in-person work schedule at this time and is subject to change based upon the duties of the position and the needs of the department.

Additional Information

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

  • Generous time off

  • A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vesting.

  • Many choices for comprehensive health insurance.

  • Life insurance

  • Long-term disability coverage

  • Flexible spending accounts for healthcare and dependent care expenses

    Eligibility for benefits is based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility and download the Comprehensive Benefits for Faculty and Staff .

    For tuition support information can be found at:

    Information about our vision, mission and values can be found at:

    The University of Michigan-Flints DEI plan can be found at:

    Background Screening

    The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

    U-M EEO/AA Statement

    The University of Michigan is an equal opportunity/affirmative action employer.

    U-M COVID-19 Vaccination Policy

    COVID-19 vaccinations, including boosters , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the website or the and websites.

    Job Detail

    Job Opening ID


    Working Title

    Teller Intermediate

    Job Title

    Teller Intermediate

    Work Location

    Flint Campus

    Flint, MI

    Full/Part Time




    FLSA Status


    Organizational Group

    Flint Vc Bus And Fin


    Flint Financial Svcs & Budget

    Posting Begin/End Date

    6/06/2022 - 6/20/2022


    $31,200.00 - $39,000.00

    Career Interest


Keywords: University of Michigan Hospitals and Health Center, Flint , Teller Intermediate, Accounting, Auditing , Flint, Michigan

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